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Do you have an email address? How can I contact you?

Email support is no longer available due to the amount of spam that comes through. Instead, we offer you this ticket system which is wired directly to our mobile phones. After you submit a ticket,...

Why do I get TransActAPI.LogonForAccount: errUnDocumentUser?

Infinity/TransAct requires traders to declare themselves as non-professional traders. If you get the message errUnDocumentUser, it basically means you need to do the following steps: 1. Logi...

Why am I not getting a response from you?

In the unlikely event that you are not getting a response from us. Please kindly do the following checks: 1. After you submit a ticket, you must receive an instant reply from the system indicating ...

How does a trade happen?

When a trade takes place, it can happen in a flash or take several seconds depending on market conditions. Here, we break down the trading of 1 contract into its various stages so that traders can rea...